Business Communication vs. General Communication
Communication with friends and family differs from communication at work. Jordan Sudberg of Remedy Pain Management points out crucial disparities when interacting in these two situations.
According to Sudberg, there are certain key contrasts between general and corporate communication.
Facts vs. Feelings:
Communication Facts are crucial in business, but so are feelings in general communication. Concerns about one’s health are regularly shared in personal (s). Doctors are trained to sympathize, counsel, and help patients. An employee may have worries or conflicts with coworkers, but these must be addressed by the concerned party separately. Employers are taught to listen intently, investigate thoroughly, and provide constructive advice and responses.
Language:
Our language with friends and family differs from our language at work. When talking to friends and relatives, one may utilize slang or highly informal language. Utilizing slang or informal language when communicating in a business is inappropriate.
Empathy:
Jordan Sudberg stresses that general and business communication differ in their use of empathy. Empathy is the prowess to understand another person’s feelings. In contrast, asking how coworkers are feeling is considered unacceptable in business.
Duty:
There is no duty to act after speaking with a friend or family member about their health or any other concern. However, it’s crucial to be aware of a colleague’s health and any ongoing concerns when speaking in business.
Complaints:
Coworker concerns are often handled differently than personal complaints. In personal relationships, most people would rather deal with their issues than discuss them with others. In business, complaints must be handled properly by the right personnel.
Responsibility:
In general, no one is responsible for another’s health if they take care of it alone. However, it is critical in business communication that individuals take full responsibility for their health. However, if an employee inquires about their health or work performance, their boss must respond.
Convenience:
Friends and family can talk about their health in person or over the phone in a personal relationship. However, all parties must be reachable via email, phone, or text in commercial communication. It’s not always easy for a manager or supervisor to address an employee’s health. Employees should schedule phone or email time with their boss or supervisor.
Personal Information:
Friends and family members often ask one other personal question about their life. However, it is normal practice in corporate contact to inquire about one’s health and personal difficulties.
Opinion:
In general, it’s fine for friends and relatives to disagree. A manager or supervisor should only offer good comments about a colleague’s work performance in business communication.
Intelligence:
In general communication, intelligence has no bearing on another person’s health condition. However, when speaking to a manager or supervisor about an employee’s performance at work, intelligence may influence his or her decision on how to handle the situation.
Purpose:
Friends and family members communicate without a defined goal. It’s crucial to have a reason for addressing someone’s health or work performance in business.
The major point here is always to exercise good judgment when communicating, whether informally or formally.