The Human Resource (HR) department of an organization is the keeper of most of the company’s vital information. HR manages information on insurance and benefits, company policy, and even onboarding procedures. Employees most likely need access to details on these critical topics. For HR, dispersing this information might take a lot of time, especially without the right solution.
This is where HR knowledge management comes into play. Equipping HR teams with this solution is the best way to save their valuable time and allow them to focus on more critical tasks. The key is to make the answers easy to find, even by the employees themselves. In this article, we’ll talk about HR knowledge management and its significance in every organization.
What is HR Knowledge Management?
It is a system organizations use to store, centralize, and manage all their documents, policies, and knowledge. It helps make vital information easily accessible to company employees.
The most crucial aspect of HR knowledge management is accessing necessary HR information through a 24/7 portal. This way, no employee has outdated data or is misinformed. The portal also reduces the workload for HR staff as they no longer need to answer the same questions repeatedly.
Why is HR Knowledge Management Important?
According to this Workplace Knowledge and Productivity Report, around 60% of employees spend 5 hours or more per week waiting for information. As the center of essential company details, HR can step up and reduce those numbers. And knowledge management is the best and easiest way to do that.
What does HR Knowledge Management look like?
On top of easy access and up-to-date information, adopting HR knowledge management brings a whole lot more. Here are some of the key examples of knowledge management in HR:
Indeed, the primary reason for adopting HR knowledge management is to allow employees to access essential knowledge without HR assistance. However, not all information can and should be accessible to everyone. One of the crucial aspects of HR knowledge management is ensuring that employees only access the things meant for them to access.
Improved Recruitment and Onboarding Process
Businesses are now adopting new technology, such as cloud-based applications and automation tools, to help with the onboarding of new employees. Filtering resumes for approval through a standardized applicant tracking system resume template can be extremely helpful. This system ensures that all the stored documents in your cloud-based system belong to qualified and soon-to-be onboarded candidates.
Aside from storing data for employees, HR knowledge management can also offer valuable insights on organizational health and potential risks. Evidence of the most accessed files or the most-asked questions can help HR decide on areas that need additional training or clarification. Analyzing the metrics can also help HR teams plan even more accurately for future documentation and updates.
HR knowledge management benefits not only the HR department but also employees and organization leaders. It truly is the best way to manage crucial knowledge and lead the company well into the future.